Our commitment to responsible gaming
172 believes gaming should be a form of entertainment — not a financial solution or an escape from daily stress. We care deeply about every user’s mental and financial wellbeing and remain fully committed to promoting responsible gaming.
Before granting access to our platform, we ensure that only users over 18 can register. We aim to create a conscious and supportive environment where gaming never becomes a burden.
The core of 172’s responsible gaming policy is this: You are in control. We are just here to assist.
Our core commitments
- For 18+ users only
- Option to set deposit and betting limits
- Self-exclusion and suspension options
- Information and guides on identifying problems
- Encouraged by professional support
Watch for these warning signs
Gaming problems don’t always appear overnight. Habits can gradually get out of control. If you notice any of these signs in yourself or someone close, it’s important to act quickly:
Financial problems
Playing repeatedly to recover losses, betting with savings or borrowed money, reducing daily expenses for gaming.
Losing track of time
Spending more time than planned playing, feeling unable to stop, neglecting work or family.
Mental changes
If you feel restless or irritable when unable to play, rely on gaming to reduce stress, or hide play from family or friends.
Manage your time and budget
The most effective way to maintain healthy gaming habits is by planning ahead. Before you start playing, ask yourself:
- What is the maximum amount (BDT) I will spend today?
- How long will I play — and will I stop after this time?
- I won’t place extra bets after losing — can I commit to this?
At 172, you can set daily, weekly, or monthly deposit limits from your account settings. Once set, the limits take effect immediately and require a specific waiting period to increase.
Use self-control features
172 offers several tools to keep you safe on our platform:
- Deposit Limits: Set a maximum deposit limit for a specified time period in advance.
- Take a break: You can temporarily suspend your account for a chosen period — this takes effect immediately.
- Self-exclusion: If a longer break is needed, you can request a full account suspension for a fixed period.
- Reality check: During long sessions, periodic messages will show how long you’ve played and how much you’ve lost.
Contact the Help Center to use these features.
Our strong commitment to protecting minors
Anyone under 18 is not allowed to access the 172 platform — this is a strict rule. Age is verified during registration, and ID documents may be requested if there is any doubt.
If there are children or teenagers in your family, you may consider the following steps:
- Use parental control software on your device.
- Never share or use login details in front of children.
- It’s best not to save passwords in your browser.
- Have open and honest conversations with your children about the risks of online gaming.
If you suspect a minor is using an account, report it immediately to the 172 support team.
Maintaining balance in life is essential
Family and friends
Spend time with loved ones. If gaming is pushing you away from relationships, that’s a warning signal.
Work and study
Professional and educational responsibilities always come first. Gaming should never interfere with work.
Physical well-being
Regular exercise, enough sleep, and a balanced diet help reduce stress and support better decision-making.
Financial Planning
Only allocate money for gaming that you can afford to lose without impacting your life. Never play with your savings.
Seeking help is a sign of strength
If you experience gaming problems, don’t face it alone. Seeking professional help is a sign of courage, not weakness. 172 is always ready to support you.
If you feel your gaming is getting out of control, then:
- Start by activating a temporary pause on your account.
- Talk to a trusted family member or friend.
- Contact 172’s support team — we’ll assist you confidentially.
- Consult a mental health professional or counselor.
Remember: stopping or taking a break from gaming is always a valid and respectable choice.
Email: [email protected]
Usually, responses are given within 48 hours.
Take action now
Visit the Help Center to review your account security settings or talk to us directly.
Go to Help Center See Frequently Asked Questions